how do i report a downed comcast line?
Hello there! We have made changes to keep employees safe so response and call times may be longer than usual. A coaxial cable is capable of carrying current. Hello saftek and welcome, Thanks! Verizon Customer Service - Contact Us | Verizon Help Center and Support Choose the option that best describes your situation. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. We have made changes to keep employees safe so response and call times may be longer than usual. Thank you for reaching out to the Digital Care Team. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Asking on behalf of my place of business. However, its critical not to cut into a power line, as you know. Don't touch a downed power line or other equipment. Type your message in the text area near the bottom of the window. Report Downed cable line | Xfinity Community Forum Warn others to stay away. Welcome to the Xfinity community! Thank you so much Anthony for sending us over those details and the Modmail. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Find an Xfinity Location Check the status and hours of locations near you. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In the aftermath of a major storm, be aware of hazards presented by downed power lines. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Dial 333 to get connected to a customer service representative. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Contact Comcast and let them know of the down landline problem. We have made changes to keep employees safe so response and call times may be longer than usual. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Then, call PG&E at 1-800-743-5000. How to report a downed wire if I'm not a customer? and our DO NOT TOUCH downed lines or anything they are touching. Contact Us | Comcast Business Support .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Welcome to the Xfinity community! Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Reddit and its partners use cookies and similar technologies to provide you with a better experience. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Update on June 10, 2021. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . By selecting Accept all, you consent to our use of Cookies. Contact Us - Customer Support | DISH That person will tell you who the city's contact is in the Comcast governmental affairs office. Wires down in your yard: Who is responsible? - ABC27 up. Our community is your official source on Reddit for help with Xfinity services. 7 years ago. Report or View Outages; Other Contacts; General, Business, Landlord, . Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Please contact the moderators of this subreddit if you have any questions or concerns. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? #iworkforComcast For your safety, do not touch or move the downed line. I am extremely frustrated this issue has not been of the upmost importance to your company. Select Start Troubleshooting to begin your modem restart. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. It's infuriating. Get in touch with Comcast Business. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Hello @ryanray.rr81 and thank you! if the line is damaged, to reconnect service they'd probably be running a new line anyways. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Xfinity Outages | CableTV.com . Thank you so much for contacting our Xfinity Support Team over Reddit. Hope this helps you out. Then it thanks me for signing in. If the IP address resides on the Comcast network. An official employee, such as myself or whoever is first available, will respond. Contact Us - Customer Service Phone Numbers & Chat | Frontier Report an issue Select Chat. The action you just performed triggered the security solution. Yes, Comcast will come to your house to install the cable lines and equipment to your home. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. 70% of power outages are caused by major weather. If you have questions about your services, we're here to answer them. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Report A Downed Line. Internet Security with Xfinity - Report Abuse Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Privacy Policy. how do i report a downed comcast line? - perfumexo.com X | `>`. Verizon Business customers. Press 0 a lot. A: Cable and phone wires dont carry current, so its safe to remove them. Make sure you are signed in with your Xfinity credentials. I called but only received voice mail. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Report it online using Xfinity Assistant. Usually 911 dispatch has unlisted numbers for utilities. Question: Does Comcast Hve To Repair A Cut Cable Line. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. If you receive overhead electric service, your electric system con- sists of the following: 1. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Comcast Xfinity problems in the last 24 hours. Please send us a PM with your first and last name, as well as house numbers to your service address. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. My electric company has been out already and have told me that it is Comcast's issue. Emails sent with an attachment cannot be processed. Include the words "Firewall Investigation" in the subject line. This option is available 24 hours a day, 7 days a week. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Hi, @user_af7a95. Stay put and call 911. Contact Customer Service at (800) 391-3000. An official employee, such as myself or whoever is first available, will respond. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? How do you get straight to a representative? If you have questions about your services, we're here to answer them. The tubing will start to shrink almost right away. @XfinityThomasChow long does it take for someone to reply? Cookie Notice Click Continue. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Type your message in the text area near the bottom of the window 5. How do I get Comcast to fix a cable line? - MetaFilter We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Reporting A Downed Dangerous Pole | AT&T Community Forums Thank you for bringing this issue to our attention. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Discussion. What to expect: Your complaint will be posted online in a public database. An official employee, such as myself or whoever is first available, will respond. A drop-down list appears. Search accounts based on account number, or chat online. A recent storm brought down a tree which took down one of the above ground cables by my house. Press question mark to learn the rest of the keyboard shortcuts. A drop-down list appears. Woman battles Comcast over downed line - WSAZ Tips in case of an outage What if my power is out? If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Report unburied cables, exposed wires, or downed lines - AT&T Thanks. Press question mark to learn the rest of the keyboard shortcuts. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Call 911, which will get the FD out to asses the wire (s). Xfinity Status Center - Check for Service Outages In Your Area There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. 2 1 RR ryanray.rr81 Visitor 2 Messages Voting closed 14. Comcast does not do tree trimming. Create an account to follow your favorite communities and start taking part in conversations. Hope this helps you out. They have been hanging very low for over a year. Provide your account info and say, Line is down., Dont have AT&T service? Our team can assist with getting those downed wires raised. How to Reach a Real Person at Comcast/Xfinity. When asked if you want to order new service, say "No." I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. We ask for direct messages because we can't post personal information in public. and our Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words I suspect it's an old wire). Click the direct message icon, 2. Jul 2007 - Sep 20169 years 3 months. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Rod Furlan is a crook and Thief and should be held accountable. Id give them a ring. Our community is your official source on Reddit for help with Xfinity services. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. I can't get into my property because the line is blocking the drive way. See how you can save when you add Comcast Business Mobile or add a new line. Comcast: Cable wires are hanging very low across our - GetHuman I really appreciate you being a member of the Comcast Family! Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Just select Xfinity support and you will be able to speak with the next available specialist. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. the chances of Comcast having their act together enough to even . Youve reached the best place and perfect person to help with virtually all of your account needs! The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Comcast Xfinity Outage Report Is The Service Down? Let us give you a call as soon as an agent is available. It's a hazard to pedestrians and vehicles! Emergencies and Safety | Consumers Energy Where on your property are the lines down on and would you consider them a safety hazard as of now? Two delivery trucks have had close calls recently. Privacy Policy. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. If you have questions about your services, we're here to answer them. how do i report a downed comcast line? - tourdefat.com Never touch a downed overhead electrical line. How to report a down or damaged CenturyLink line. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Who Do I Contact About Downed Phone Line In My Backyard? Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Call 9-1-1 immediately to report a fallen power line. Hello @user_300363 and thank you! Reporting this to comcast seems to be a problem. Reddit and its partners use cookies and similar technologies to provide you with a better experience. With our new Xfinity support chat, you do not need to input the name of a person. You may have to enter a lot of personal information to get connected, including your ZIP code. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Xfinity Customer Service - Contact Us Report it as a hazard to your local PD, maybe they have a better contact. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums For immediate assistance, check out the Xfinity Assistant. Thanks! Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! My thinking, if I were to do this at my house would be that that 1.) I'll bring it to the attention of a board admin, I know that doesn't do you any good now. View the Xfinity outage map and find out when an area will be back online. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. No worries, Our team can definitely help right here! It's not the power line and I don't think it's the regular cable either because there's no service outage. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. We can assist you with getting a ticket opened to let our amazing local team know. Full special report: Alex Murdaugh found guilty in murders of wife and son Remember: This number is just for unburied ground cables. I have a downed wire in the middle of the street. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Make the report to that person.. Click to reveal If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Archived post. Do what's best for your business. Some utility companies mark or paint their lines. Report downed power lines at 713-207-2222. We've had a downed wire touching our building for about two months at this point. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages First Call 9-1-1. Say "No account." I do apologize once again for the delay on our end and sincerely appreciate all your patience! Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Asking on behalf of my place of business. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. How does cable internet get to your house? Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Comcast landlines are being used by homes and businesses alike. Eastand Royal - Vice President of Customer Experience - LinkedIn For immediate assistance, check out the Xfinity Assistant. ASA, ABA, Adherence). The wires at my rental property are on the ground. What to do if you see a downed power line - Pacific Gas and Electric Its important that you dont exit the vehicle unless youre in imminent danger. For more information, please see our You will need to contact a tree trimming service yourself. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. 5. An official employee, such as myself or whoever is first available, will respond. How do I report a downed telephone line? | AT&T Community Forums Throughout our history, DISH has always put customers first. . A drop-down list appears. Help and Support Topic | Comcast Business Support For more information, please see our I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Companies respond better when others are watching. We have all the tools to help with your cable line and make sure it gets taken care of. Call us at 800-477-5050. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Should you experience further issues, please create a new post. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. If youve got a free afternoon, you can run the cable yourself and save some money. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. I have a downed line in my front yard. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Don't worry, we'll never do that as it might cut into our profits for the quarter. Jacksonville, Florida Area. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. For immediate assistance, check out the Xfinity Assistant. The channel and its live streaming world news is available . Scan this QR code to download the app now. Call BGE at 1-877-778-2222 to report any downed electrical lines. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. How do I report down a cable line? I am at a loss. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Call 800.288.2020 and select Repair. Sound the horn, roll down your window and call for help. Call us anytime at. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). To qualify for the credit, customers must: 1. A drop-down list appears. I am a bot, and this action was performed automatically. I think it may be the original phone line. I called on 7/20/21 to report this issue and no-one has been to fix the wires. It is to be expected when weather conditions are severe. Thanks! 115.124.120.233 I would like to report down wires in my back yard for the second time. How do I report a downed telephone line? Step 1: Inquiry. Can you please send us a Modmail message with your first and last name and full address? The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. It has been severed months ago and left hanging. You can contact 811 to get utility lines marked. I have followed these instructions and sent the private message on 6/1/21. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. New comments cannot be posted and votes cannot be cast. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Low hanging main line cable | Comcast Business Support Community Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Ask for the Comcast liason. This post was marked as solved. Then, call PG&E at 1-800-743-5000. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. 3.) Let us know. Sky News is a British free-to-air television news channel and organisation. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company.
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how do i report a downed comcast line?