buyer says i sent wrong item
I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Then find one of the facebook groups for sharing scammy ebay users and share his username. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. man!! This months episode of the eBay Seller Spotlight podcast is live! I'm not sure where I stand on this now. Cookie Notice I sold 4 of the same items. 26-05-2020 eBay are only concerned with issues that affect their own profit margins. I would do that myself in those circumstances. As you say, I would explain to the buyer that different computers and devices show colours differently. Answer (1 of 4): Hi. They also have to protect their buyers from fraudulent sellers. I sold an item for $55 and they sent a return saying I didnt send the right item. . ive had power sellers defraud me for a 50 cent lowes coupon. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Finish enrollment at any CLEAR airport location next time you fly. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Yeah you filing that stuff 100% does nothing. And third, we started to build PayPal's business off eBay. Press J to jump to the feed. Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de Accept it and issue return label. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Theres no possible way I sent the wrong item so hes trying to scam me. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. But if he has balls to carry on, follow up with post master complaint. So we repaired and return an annoyed customer but couldnt do anything about it. Yet fight is not over, lets see what happens next. I asked for a picture from the buyer and it was some plastic item. Poshmark Listing Not Found After Purchase - The-keratin.de Do not refund first and try to appeal after. I don't know what it actually takes for them to get banned. There's usually another new label then. Create an account to follow your favorite communities and start taking part in conversations. Good for you. The scammer will ask for the victims gift card number to use as payment. Before you start your Missing Mail Search, you will want to double check the status of your package. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Help for buyers and sellers. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. 09-10-2020 I ended up having to give a refund in fear the buyer is going to give me bad feedback. If they did, I don't know how they'd be able to verify. The unofficial eBay subreddit. paperspast.natlib.govt.nz If you've changed your mind about the item, check with the seller to see if they'll accept your return. Some of this advice may be second nature to you, or may not apply to all sales. Buyer said I sent wrong item when I sent right one - and got money back Person buys 2 things. Welcome to the Selling board! Report the buyer. Buyer contacts me today. She may have forgotten she purchased this one as well but from you. The buyer confused me with another seller. Save the case number that the USPS gives you. Buyer wants to return, says i sent wrong item : r/Ebay they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. They aren't. If they bring eBay into this, do I stand any chance at all? 09-10-2020 I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). This sounds exactly like the issue Im having! 1. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. But so far no response from buyer. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. 01:24 PM. Or is it possible it was mixed up with a different package? 04:18 PM That's why I thought maybe they mislabeled. Solved: Buyer says I sent wrong item, is it a scam or was - eBay I swear. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. This is a type of blackmail. Press question mark to learn the rest of the keyboard shortcuts. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Press question mark to learn the rest of the keyboard shortcuts. Its the reason Im looking into EBay Protection Program right now. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Just trying to understand. You end up owning expensive packaging, without the desired product. How do i handle this? MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. - edited Omg I JUST heard that same story!!!! Solved: Buyer claims an authentic item fake - PayPal Community To cancel your order: Go to My Purchases. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. Offer to send the copied forms to an ebay chat rep. 04:28 PM. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. Explain that you used a box, not an envelope, if that is the case. Funny thing he could never tell me what he claims he got or send me pictures. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Do everything you can to annoy them until they finally just pay you the $900 so you go away. All sales are final after the buyer rates the seller or 3 days after delivery. Update 2: So my next step was to file claim with UPS. At first, it might seem foolish to pass up a generous offer, but often its a trap. An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls Solved: Buyer says I sent the wrong item but the photo loo - The The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. did said person say they woud send you the motorcycle and the title and then you would have to pay? Either way eBay will make sure the buyer gets their money back right or wrong. but it is really suspect that they created their eBay account the day they ordered my item. Explain it to him like you explained it to us. Help for buyers and sellers. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Create an account to follow your favorite communities and start taking part in conversations. Thx for the link to reporting a buyer theres a couple people I need to report. We had a top where it was returned with snot. An option to dispute the refund and report the buyer will appear. For things like graphics cards your best bet is to sell locally, all cash. Press question mark to learn the rest of the keyboard shortcuts. New replies are no longer allowed. So supervisor said I will close the case in your favor. Has she possibly got you mixed up with a different seller ? I'm not sure. How do they sell my exclusive manufactured trademarked product for lees than I do?? Its ok but I like the darker one you had in your listing. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. I stopped shipping to Canada because of customs problems. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. Most of them are happy new year banners being returned in Febuary. But just the thought of it would scare a lot of scammers into stopping this shit. Sizes: XS to 2XL. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Its just getting worse, sadly. They needed his phone number but I did not have it. I did buy the shipping label through ebay. But they said flat out "we don't mix up packages" and reiterated. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. No they dont. Item compatibility is buyer s responsibility. They sell fake goods and don't pay taxes. Unfortunately for you, the item is a replica of the one you sent. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! So Im hoping he doesnt return anything. Select Order Not as Described. You can always appeal later. what is beyond infinity most expensive car ticket. Otherwise, you can also restart the laptop just by pressing the power button. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. It will make it much more challenging. I don't like this version and Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Buyer gave wrong address, and expects refund, who - The eBay Community Please Help! The item is missing parts or features, and this was not disclosed. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . As per the returns policy you are within your rights to refuse it. Did you try talking with the buyer? The final resort is to submit a missing mail search. I did all of this. Do I have to go ahead and refund no matter the circumstance? I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. $900 item. Buyer claiming wrong item was received. HELP!! They help the organizations to focus on the other parcels they have to deliver. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. Solved: What to do when wrong item received, seller reques - The A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Usually it will say the name on the package signs for it even if the signature is someone else. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Am I protected against negative feedback in this scenario? I just wanted someone else to take a look at the photos and tell me what they thought. Anytime I can create with the Stardream line, I jump at the . If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. How Buyers Scam Sellers on eBay (A Decade of Scams) Dollars. What can I do in this situation to avoid loosing $900 and the item as well? Buyer returned different item - General Selling on Amazon Questions If they do then you have to either refund or call eBay and try to make your case. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. What To Do if You're Billed for Things You Never Got, or You Get The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. USPS. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. This scam is a new twist on the offer of overpayment. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. The buyer received the wrong item. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. Ebay always takes out the fees and send the remaining money to the Bank on file. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. They then go to Etsy and order the item from me at full price using a suspect credit card number. I'm having an issue with something I purchased on Facebook Marketplace eBay is very aware that scams occur on the website. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. Some are targeted at buyers, others at sellers. A neighbor may have picked it up, so it is worth asking around before you contact USPS. bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick There is undisclosed damage to the item. Tip That necklace couldn't have come from me. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer I accidentally sent a buyer the wrong item on eBay, but I do - Quora I have been talking to someone with same story Im trying to buy a car. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Someone did this to me a few months ago. Supervisor told me to hold up on Police report and wait for UPS to step in. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. How to handle a return request as a seller | eBay Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Was full of marks. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. If you find an item on eBay that you think is fraudulent, report the listing directly. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Yes it would add cost. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. This is what it takes to get ebay to appeal a return in your favor. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) 01:37 PM, on Law Regarding Receiving a Shipment That Was Not Ordered What if the buyer is not trying to rip you off but simply made a mistake? Fabric: Polydex. Disputing the chargeback can take a lot of time and hassle on your behalf. Check out this video to understand how dimensional weight is measured when shipping. 26-05-2020 Could you explain a bit what steps you take when shipping? I told them to send it back to me and I'll give them a refund. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. And while I'll be cordial, it doesn't bode well. Put it in a bag took pics opened case and returned back explained. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Thanks for the reply. I'm based in the UK I had two items sell on the same day, both with InPost delivery. I once again immediately had them call me to dispute this. So, I cancel the order and sent in a statement. I have had a few people say they didnt receive their orders when I know I sent out to all of them. I suspect someone may have been tampering with mail and package in the delivery system. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Dispute the refund. The item I sent out was also tagged, this one is not. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Sucks!! I'll go over how it happened, what I did to fix it, and how you can. What to do when wrong item received, seller requesting to send to other buyer. For more information kindly send . Refunds and Returns - Mercari: Your Marketplace A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. I take pics and and email amazon all the details of before and after and the condition it is come back - Gift card scammers reach out to victims by phone, email, or social media. I'll have to ask her what she sees different because I know it's the same. So it sucked having a negative mark on my account but it was the only thing I could do. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Ebay going to shit with scammers abusing the money back guarantee. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal?
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buyer says i sent wrong item