marta mobility customer service
Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. Five Points Lost and Found Office is temporarily closed. This category is not required once a transit system is 100% accessible. You may also e-mail: Please be advised . Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Click this link[ Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. Scooters are often unstable on lift equipment. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. Customer Name (first and last) or Customer Identification Number. The fax number for Mobility Eligibility is 404-848-6900. Riders' Advisory Council; . For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. Riders' Advisory Council; MARTA HOPE Program; . MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. Partnership Program. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Please complete the The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). Inconvenience in using the fixed route system is not a basis for eligibility. The CCR will make every effort to accommodate requested pick-up or drop-off times. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. 404-848-5000 . 3. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. MARTA Transit; Disruptive, harassing, or threatening behavior is prohibited. How do I use my Reduced Fare Breeze Card? *Unlimited rides for consecutive days beginning first day of use. MARTA Mobility. MARTA Customer Experience. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. It is strongly recommended that a customer using a manual wheelchair have attached footrests. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. Mobility Operators do not provide services that exceed door-to-door assistance. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. A MARTA Mobility Service Agent will explain the service and/or mail an application. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. A MARTA Mobility Service Agent will explain the service and/or mail an application. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. Requests to suspend subscription service must be made at least thirty (30) days in advance. University Program. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Customers are required to secure their packages at their seats, as storage space on the bus is limited. Train Hours. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). Solicitation or selling goods or services without the express permission is prohibited. MARTA attained the Silver level of recognition for its sustainability efforts. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Travel Companions are subject to the regular MARTA Mobility fare. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. 2. Call 404-848-5000 and start your Balance Protection. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. A MARTA Mobility Service Agent will explain the service and/or mail an application. Conditional eligibility (some trips). It is the operators responsibility to ensure that mobility aids are safely secured. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. (Forsyth Street side of the station) Also, only you are allowed to use your Reduced Fare Breeze Card. Atlanta, GA 30324-3330, In Person: Customers must make all changes prior to the date of travel. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. Visit our MARTA Mobility page to see the qualifications for this service. Subscription service can be suspended for a maximum of thirty (30) days. University Program. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. However, customers should contact the local transit authority to confirm scheduling rules and regulations. Customer zip code, which is the password to access the automated system. Individuals may forward the completed application in the following ways: Via Mail: Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Applicants should indicate whether they will travel with a PCA during the application process. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. MARTA Mobility. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Click this link[ APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. MARTA is diligently working to fill these positions as soon as possible and we have. to request that an application be mailed or emailed to you. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. . MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. MARTA Transit; Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. At a Breeze Vending Machine in any MARTA rail station. Please contact Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window.
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marta mobility customer service