bt openreach engineer working hours
Simon Donegani - CER / Field Insights - North England - Openreach Register (or login) on our website and you will not see this ad. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Well let you know how quickly you could be up and running when you order fibre broadband. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. 15h06. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. You might not need a visit, just the right advice and help to identify the problem! We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Its a good idea to make sure youve got the relevant property insurance to cover such instances. Its not BT Openreach, its simply Openreach, a BT Group company.. BT won't send no one out because @SkyHelpTeam are my provider. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . If you arent available, someone over 18 will need to be around. Daniel Mark - Area Manager - Openreach | LinkedIn It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. I'm wondering will there be engineers working on a saturday? What's the least amount of exercise we can get away with? RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. Ex open reach engineer here, up until 5ish years ago. These cookies ensure basic functionalities and security features of the website, anonymously. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Openreach Civil Engineer Interview Questions | Glassdoor Was the First Engineer who the complaint was about actually a Qube Engineer? 22h52, Hi. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. So, here's where it all started working as a Phone Engineer. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Well send you a confirmation email with your appointment date and time slot. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. There's more to Openreach than meets the eye. A company that was engineering-led is now run by business(wo)men with the resulting chaos. First, Openreach will send an engineer to assess how much work is needed. Openreach | LinkedIn Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Openreach - how long to fix a fault - Edugeek Well let you know if this happens. as per usual ,engineers working across the road and our broadband goes down. How to report a BT line fault or broadband fault. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Theyll need to get in touch with you, so please give us your mobile number for us to share. Solved: Invisible hole diggers - BT Community - BT Broadband Working at Openreach: Employee Reviews | Indeed.com Amount of compensation. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Contact Us | Openreach 8.40 for each calendar day that the service is not repaired. Damage to equipment within your premises caused by lightning or power surges. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. BT. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Replying to . You also have the option to opt-out of these cookies. Openreach hiring Openreach Engineer - Trainee in London, England If the work is not complex, they'll carry out all the external work required. The installation takes around three hours and the Openreach engineer will need access to your property. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. . Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Log intoorder trackerusing your BT ID or order reference and postcode. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Now there is light at the end of the tunnel! Openreach aims to connect 20. Send us your details and we'll be in touch as soon as we can. BT strike: Thousands of workers to take action for two days As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. All depends when your manager wants you I guess. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. Members of the Communication Workers Union (CWU), including call centre. Read about our approach to external linking. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. It's back to the future trying to get my BT broadband to work Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. The strikes will take place on 29 July and 1 August. Apprenticeships. It does not store any personal data. This cookie is set by GDPR Cookie Consent plugin. Is there an Openreach Engineer in the house? - Page 1 - Jobs Russian minister laughed at for Ukraine war claims. What is a Fibre to the Premises (FTTP) Service Identifier? I could not recommend working for BT Openreach at all. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own What tips or advice would you give to others applying to BT? Monday 9th June 2014. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Account and billing. Training is rushed, clothing is poor and supervisory support is weak. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. BT. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Openreach Trainee Engineer Reviews | Glassdoor Engineer installation | BT Help The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. After a . The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Graduates & Apprentices - Early careers - Careers | BT Plc We're an incredibly well connected and supported network of people with a strong sense of community and customer service. The re-branding exercise actually started, in a very low-key way, a few short . A specific time cannot be given and access must be available for the entire slot. Contact BT. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. More strikes are planned in the coming weeks in the rail dispute. If a charge is likely, well let you know. Civil Engineer Jobs | Openreach The cookie is used to store the user consent for the cookies in the category "Analytics". The cookies is used to store the user consent for the cookies in the category "Necessary". @katenoblett. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. This website uses cookies to improve your experience while you navigate through the website. The installation takes around three hours and the Openreach engineer will need access to your property. @XRaySpeX . 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Announcements, Guides & Community Updates. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. on BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. The BBC is not responsible for the content of external sites. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! For Necessary cookies are absolutely essential for the website to function properly. Suggest you contact openreach as this is BT Retail /Consumer forum. They will discuss this with you before starting any work. 'Openreach' Engineer walked out after unable to re - BT Community When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. - Providing data governance through all operational teams in order to maintain and improve data quality. This has been a nice experience and I wish the best to Arran in finding work.. It also insists that the line is properly fixed. But you will have heard of BT, BT Broadband and BT Infinity . Talk about pass the buck BT! 30-03-2021 This cookie is set by GDPR Cookie Consent plugin. Your contracted to 37.5 hours a week for work which your are field based. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. Theres no charge for most engineer visits. Need to change your appointment? In 1987 I began a career as a British Telecom Engineer. It could be Sky's Openreach account number, for the details that ISPs have given them. 30-03-2021 Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. BT Openreach apprentice engineer Thomas (Tom) Dickenson. He has sturdy life goals and knows where he wants to go. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. BT to merge divisions, Openreach strike actions ends Depending on the type of fault and the stage we're at in repairing it, you can do this online. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. We don't ask for any formal qualifications. If the engineer is already working on the fault, then you won't be able to change the appointment. He is very hard working and does things without needing to be asked. Well, by fiddling around on the Internet you have found me! Depending on the provider and package you choose, you might be able to avoid paying for line installation. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? on Damage caused during a break in to your premises. Openreach to hire 5,000 engineers to bolster broadband rollout | BT This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. [ link to this post] I have a line fault that needs to be fixed. This is a very common mistake made worse by the press. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. 1. What is BT Openreach? Everything you need to know Faulty equipment like a telephone or router not covered by a maintenance contract. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Working from home no service passing the buck. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Well remotely activate a port on the ONT. This depends on the apprenticeship you are applying for. BT Openreach Engineer - if you can't book a visit try an independent They'll aim to do this within 5 working days of you placing your order. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. First, Openreach will send an engineer to assess how much work is needed. Openreach, which controls most of the UK's. business and public sector, Media 13h08. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. Paul Clark at Bt Openreach I need an engineer to come to my premises to fix a broadband fault. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. They come across many different situations that require considerable skill and the ability to think and act quickly. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Thing is there is a lot of stuff under footways so you can't go mad. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. BT SFI2 Engineer Visits - activereach Ltd. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. The ISP said it can take up to 72 hours. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. Sustainability, Northern Openreach Civil Engineer Interview Questions | Glassdoor New grading structure. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. Ask questions and share tips with other people 24 hours a day. 30-03-2021 I interviewed at Openreach (London, England) in Sep 2020. Response was given fairly soon after initial slection. Ask questions and share tips with other people 24 hours a day. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Moving home . Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Your just as rude! Do openreach/ BT engineers work 24/7 ? BT Openreach SFI2 Engineer Visits. If the work is not complex, theyll carry out all the external work required. These cookies will be stored in your browser only with your consent. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You can view these money saving ideas by clicking HERE. Jobs at Bt Openreach - Civil Poling Engineer Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. Civil's don't have to give the hrs travel time as you have to start at a yard. Thank You). Installation day: What to expect These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. My dad said we needed the one downstairs which he had already disconnected. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. It was reported a yesterday (I think). Myself and my team cover the whole of the UK. Please enter at least 3 characters to search. 10. Replying to . Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Find out more about the BT Business app and how to download it. We also use third-party cookies that help us analyze and understand how you use this website. sector, For global You were left wondering if this was just a temporary fix. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Contact BT | Call us or chat online | BT Help . This field is for validation purposes and should be left unchanged. Work programme gives an insight into life as an Openreach engineer. "These are the same workers who kept the country connected during the pandemic. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. The engineer said you should only have one line and said to get rid of the other. Micky37 If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Anna Tims is away. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Complex Engineering Reception and Triage. Call us on0800 800 150to discuss your installation. How quickly can I get Fibre to the Premises (FTTP) installed? Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future.
bt openreach engineer working hours