ebay who pays return shipping on damaged item
Quando os compradores no cumprem esses padres, tomamos medidas em relao a eles e protegemos nossos vendedores. As others have said, why have the customer pay (dearly) to return a useless item? If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. Language barriers may make it difficult to purchase an international return label. Also, depending on what type of item it is, you might be able to argue that it would be useless to the seller in its damaged state. How Late Does FedEx Deliver Packages, and How Do You Get a Refund? They can then print the label and use it to send the item back to you. Copyright 1995-2021 eBay Inc. All Rights Reserved. And I cant recall a time that we have lost money on an item and a case. One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. Recycle the old glasses. Para se qualificar ao eBay Entrega Garantida, o item devolvido dever estar exatamente na mesma condio em que foi recebido. For more information, see our Condition of returned items policy. No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. Free shipping for many products! eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. Check their FB/DSR rate -- it's possible they might care about getting a neutral/neg FB or an INAD case. Good luck. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Many eBay sellers accept returns if you've changed your mind. And as far as pictures go, you're right. Here are some of the most common ways eBay sellers are scammed. For items that have a total cost of $750 or more, signature confirmation is required. Message 3of 4 latest reply 3 Helpful If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. .. just like we do now when buyers claim they never received the item! Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. Or perhaps send a replacement if you return the item via untracked shipping? Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted. If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. A Beginner Seller's Guide to Return Shipping on eBay 2 min . A similar issue happened to us recently. Need an update on an open return request? I think you need to learn not to take things so personally and choose your battles more carefully. Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. You can also check the progress of your return request at any time. See how to check the status of your return. 04:41 AM There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont. Send the order back. We do not give refunds and this buyer did not read the terms. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. Why would the buyer be liable for return shipping if damaged by the carrier? A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible ..". Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? Yes, no, maybe. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . High-quality, easy online ordering, quick shipping. Required fields are marked *. I first offered a suggestion of a simple repair that would bring it back to original condition but bottom line I would give a full refund. It could not hurt you. Who pays return shipping on eBay? - Quora I wasnt even expecting them to put the money back in my account right then. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. First response from me is always "Return for refund". If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. How To Avoid eBay's Automatic Returns Approvals Policy? 05-11-2014 . If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request, manually add tracking details to the return, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. If they decide the request is reasonable, then they will process the request and transfer the money from the companys funds to the buyer. Do You Charge Return Shipping on Damaged Items? 'Sitting duck' eBay sellers take a stand against the - the Guardian Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. Condition of returned items policy | eBay Choose a reason for the refund. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. He returned the item because it didnt work when he received it. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Thats not even the best part! If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Transfer money online in seconds with PayPal money transfer. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Look at the metal bent in! Receive a full refund, partial refund, or replacement item. Learn more about our signature confirmation requirements. Check out the damage on the box: And there was damage on almost every side of the charger. Who Pays for Return Postage on Faulty Goods? Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. Part 1 Clarifying the Seller's Return Policy Download Article 1 Find the return policy. Who is responsible for return shipping costs? eBay Selling! Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. At your discretion, you could offer (on a case by case basis) to pay for half the shipping. Saiba mais sobre proteo ao vendedor. Return postage for buyers | eBay That shakes them out of the tree. This article offers a step-by-step guide on replacing an eBay item damaged in shipping. Recycling old glasses is a great way of making the materials used in your spectacles last longer, and avoids unnecessarily sending them to landfill. This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. Asking for a Refund from the USPS. Also, the seller cannot refund GSP charges. Make sure to follow our, If you use an eBay return label, tracking details are automatically uploaded, For non-eBay labels, the seller may have added the number for you. Yes, it's that simple! If the seller doesnt respond within that time, go to the Resolution Center to escalate the case to Customer Support. Buyer pays for return shipping? - The eBay Community eBay Item Returned Damaged? A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. 1 review of Ebay "I've sold on eBay since 1998 under two different accounts. You won't have to lift a finger as our app does everything automatically after you answer several essential questions related to your purchase. Amazon Package Sent to the Wrong Address? I don't accept returns, why do I have to pay for a return shipping label? A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible .". Returns & Refunds | eBay :) OutsideObserver2 3 yr. ago 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. We called eBay ( BIG KEY! If the item is returned in the same condition as sent and no fault on your part, then it's treated as a change of mind return and the buyer is responsible for return postage (normally at your standard postage rate) which you can deduct from the refund. Scroll down to the RMA number checkbox, click it in and submit the changes. So sorry to hear that Donna! Its important to request the refund within a timely manner. If its a non fragile item filling the box so their is no air bewtwen the item and the box is sufficient. Select your reason for the return and enter a comment about why you're returning it. But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback the cost of the item. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History . Who pays return shipping on a damaged item on eBay? - Quora However, we're here to help. We have a buyer who says the way we packed the item damaged it. 2 Select your reason Be as accurate as you can so the seller knows why you want to return the item. A lot of people, well, I dunno. Paypal refunded us in full including the shipping. Sky devices Elite Octax Tablet FRP Bypass Google Android 11 2022 This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. What happens to seller when eBay refunds? I sold hundreds of items with 100% feedback. Home Equipment Ebay Returns Who Pays Shipping. Heres What You Should Do. Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? Love seeing what you guys findVery cool find on the stilts! Lord of The Rings Return of The King Gollum Talking Action Figure * Box The company wants you to start by contacting your seller (select the. Dunno about that. If you copy and paste the tracking number into usps.com it will tell you under product information if it was insured or not. For example, if a buyer purchased an item for $50 and wants to return it, the seller is only obligated to refund $30 of their original payment. This is completely eBay legal, and fair to the seller, as far as eBay sees it. 13 min article; Return postage for buyers. Also we would never sell a broken item pretending that it was not broken. , Most single items can be wrapped with 3 of padding in a single box. Gerenciando devolues, itens perdidos e reembolsos para vendedores, Polticas sobre comportamento de usurios, Viso geral da poltica de condio de devolues, No usado, inalterado, sem danos ou sinais de uso fora do estado do item anunciado ou como foi recebido, Todas as peas e acessrios devem estar intactos, Deve ser devolvido na embalagem original do produto: caixas, UPCs, bolsas ou itens usados para embalar e proteger o item, necessrio incluir todos os itens pertencentes embalagem original, como cabos, fios, controles remotos, manuais, cartes de garantia e descontos, presentes ou itens de bnus, Os itens devem conter etiquetas originais, rtulos e/ou materiais que acompanham o produto original, Inclua todos os certificados de autenticidade, graduao ou avaliao fornecidos, Os itens no devem ser removidos da embalagem selada, Deve ter qualquer combustvel ou lquido drenado, Se estiver montado, o item dever ser desmontado antes da devoluo, Os itens no podem parecer lavados ou usados, Os itens devem conter as etiquetas originais, O protetor higinico no pode ser removido de peas ntimas, O item no pode ser alterado de nenhuma forma, O item no pode estar manchado (de sujeira, maquiagem, alimento etc. To request a return, select the item you want to send back from your recent purchases above, or use the button below. What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . I responded, telling her that the item was insured and that I will file a claim, but that she might also want to do the same on her end ~ she was not happy about the . We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). 4. Our vast knowledge base also provides excellent advice for dealing with: Helping you apply for a late, damaged, or missed delivery refund is only a fragment of what we can do for you. Enter the tracking number. Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Send the funds using the buyer's preferred method. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. I was calling them to see what my options were. Global Shipping Programme | eBay Hi Lyn, I am sorry you feel this way. Very Sad! Who pays for return shipping cost on items damaged during shipping? - eBay Of if a situation arose where it needed to be returned to me, I would send them the postage. This is where eBay, as much as it wants to operate as any other large retail corporation, fails to measure up. Talking ro Ebay also mentioned that the item could be damaged on the return and that damage could be due to neglect in some way by this very poor communication of a buyer. Scroll down to Return Preferences and click the Edit link on the right. Subscribe to DoNotPay and some great tips for reporting other issues to couriers and requesting refunds the easy way. Which from a business sense is probably cheaper than trying to figure out what to do with all the (possibly) damaged items that would pile up in Kentucky. Does eBay intimidate you? Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. A couple of buyers indicated they received no response. If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label. I'm more irked than upset about this basically because there isno provision for flexibility. The seller will also pay for return shipping. There's a good chance that the $100 printer, the $300 wide-screen monitor, or the $170 router you recently bought from Amazon weren't supplied to the e-commerce giant by their original . Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. Voc poder devolver o item se o vendedor aceitar devolues, mas, como o produto no est mais no mesmo estado o qual foi entregue, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Security Challenge - Send Money, Pay Online or Set Up a Merchant Account Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? Since he didnt package it properly, he may not be able to collect the insurance. Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. You'll need to send it back within 10 business days, using tracked postage. But , as we all know, not all sellers (or buyers ) are honest. You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way. How many feedback do you have? Find many great new & used options and get the best deals for Lord of The Rings Return of The King Gollum Talking Action Figure * Box Damaged* at the best online prices at eBay! After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. 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Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. They paid $4.99 shipping and handling and due to their location the actual shipping was less. If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. You can offer returns on individual or all items and distinguish between domestic and international return policies. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. I dont accept returns, why do I have to pay for a return postage label? 2 2 Sponsored by PureCare Knee Protector See our Partial refund guidelines for more details. Who is responsible for return shipping costs? - Help Center Home A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. being new to EBAY I wanted to follow Ebay guidelines regarding the handling of items shipped that are damaged during shipping. Who Pays Return Shipping : r/Ebay - reddit We called eBay (BIG KEY! If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Choose Print label. Returns will not be accepted without prior authorization. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. Copyright 1995-2023 eBay Inc. All Rights Reserved. It means that if you receive a product that is faulty or doesnt match the description, you can request a refund or a replacement within a specified period after receiving the parcel. You shouldnt have problems getting back the money that the item is worth. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . Otherwise, register and sign in. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. The next morning, EBay had refunded her??? If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. eBay: Global Shipping Program Refund on an item damaged in shipping. - Etsy Returns, missing items, and refunds for buyers | eBay Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. All Rights Reserved. Returned goods are a problem for retailers, resellers are cashing in - CNBC Then to top it all off she left negative feedback calling me a liar. When youre responsible for return shipping, you can choose from a number of options in the return request form. If you don't ship the return by that date, we may close the request and you won't receive a refund. Scrap Catalytic Converter Typical market prices for a Ford F-150 scrap catalytic converter range from $250 to $800 . Ebay does not accept pictures in disputes, why would a seller? When your return request is accepted, you'll receive a return shipping label from either the seller or eBay, or you'll be asked to purchase one directly from a carrier. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. eBay is taking action to protect sellers for shipments to and from British Columbia.
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ebay who pays return shipping on damaged item